Here you find our service times as well as contact persons by topic.
Contact
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Contact Daimler Truck AG - GERMANY
For telephone inquiries please contact out hotline:
+49 711 848 534 13Service times:
Monday – Thursday: 8 am – 12 pmPlease send your inquiries by e-mail specifying the vendor number in the subject (format LN 1xx/xxxxx) to the following e-mail addresses:
Important note
Currently, starting on 30.01.2023 our e-mail distribution system will only receive e-mails that have been sent to the shown e-mail addresses. The domain @daimler.com will not be supported any longer. Please copy only the addresses given here into the recipient field of your e-mail program and leave them unchanged.
Invoice verification for deliveries, open payments.
Freight invoices
Own Retail (NDL*) invoices
NPM**-invoices
PM***-invoices
Reminder, payment advices, initiation of payments
Daimler Truck AG
Own Retail (NDL*)
Creation / change of vendor master data
Please use the SDB tool
only in exeption cases
Invoice verification of services and assets (deposit-/final invoices)
Own Retail (NDL*) services
Plants services
Hospitality costs
NDL*
Plants
Accounting plan Invoice verification for tools Returns
NPM**
PM***
Majorel-returns and invoice clearing Insight and overview of your LN account(s). Current status check of your invoices.
Credit, debit advice, avise - direct access.
Financial Vendor Portal (FVP) -> Anleitung
* NDL = Branches
** NPM = Non productive material
*** PM= Productive material -
Contact Daimler Truck AG - european entities
Valid for all countries Europe
All Discrepancy in invoices like PO variance etc.
Vendor creation and modification request / Queries
All Adhoc payment request, schedule payment request and payment approvals
Handle all Own Retail activities for AP
dt_eu_ap_ip.pool-id@daimlertruck.com
dt_eu_ap_vmd.pool-id@daimlertruck.com
Handle all general accounts payable queries like Invoice status, payment status etc.
Valid for UK
Valid for Spain
Valid for Netherlands
Valid for Czech Republic
Valid for France
Valid for Austria
Valid for Belgium
Valid for Italy
Valid for Poland
Valid for Switzerland
Valid for Portugal
UK:
dt_eu_uk_ap_help.pool-id@daimlertruck.com
id@daimlertruck.comSpain:
dt_eu_es_ap_help.pool-id@daimlertruck.comNetherlands:
dt_eu_nl_ap_help.pool-id@daimlertruck.comCzech Republic:
dt_eu_cz_ap_help.pool-id@daimlertruck.comFrance:
dt_eu_fr_ap_help.pool-id@daimlertruck.comAustria:
dt_eu_at_ap_help.pool-id@daimlertruck.comBelgium:
dt_eu_be_ap_help.pool-id@daimlertruck.comItaly:
dt_eu_it_ap_help.pool-id@daimlertruck.comPoland:
dt_eu_pl_ap_help.pool-id@daimlertruck.comSwitzerland:
dt_eu_ch_ap_help.pool-id@daimlertruck.com
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Manual FVP Financial Vendor Portal
Please click here for further information on the registration process and access to the Financial Vendor Portal.
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Contact Daimler Buses Germany
Registration requests for Basware Questions about invoices pool-id-ssc_daimler_buses_kontokorrent@daimlertruck.com Supplier creation and change requests pool-id-ssc_daimler_buses_master-data@daimlertruck.com -
Contact Daimler Buses - european entities
Valid for all countries in EuropeHandle all Own Retail activities for AP
Valid for all countries in Europe
All Discrepancy in invoices like PO variance etc.
Vendor creation and modification request / Queries
All Adhoc payment request, schedule payment request and payment approvals
daimlerbuses_ap_ip@daimlertruck.com
Handle all Own Retail activities for AP
Valid for: Spain, Belgium, Netherlands, Italy, UK, France, Austria, Switzerland, Denmark, Czech Republic, Sweden, Portugal, Poland.
pool-id_daimlerbuses_ES_ap_helpdesk@daimlertruck.com
pool-id_daimlerbuses_SE_ap_helpdesk@daimlertruck.com
pool-id_daimlerbuses_BE_ap_helpdesk@daimlertruck.com
pool-id_daimlerbuses_NL_ap_helpdesk@daimlertruck.com
pool-id_daimlerbuses_IT_ap_helpdesk@daimlertruck.com
pool-id_daimlerbuses_UK_ap_helpdesk@daimlertruck.com
pool-id_daimlerbuses_FR_ap_helpdesk@daimlertruck.com