If you are facing issues with the Daimler Truck Supplier Portal or any other application within the supplier portal you can try to solve the issue with the provided FAQs or reach out to our helpdesk.
Your options for reaching the helpdesk:
+49 711 8485-120
Global Toll Free Number
+(00)800 3824 1234
+800 3824 1234
01149 800 3824 1234
0052 800 3824 1234
0055 800 3824 1234
0044 800 3824 1234
0033 800 3824 1234
0039 800 3824 1234
0043 800 3824 1234
0041 800 3824 1234
0034 800 3824 1234
0090 800 3824 1234
0091 800 3824 1234
0081 800 3824 1234
0086 800 3824 1234
0082 800 3824 1234
Please have following data available when reaching out for the helpdesk:
- Supplier code
- User ID (if available)
- Detailed description of the problem you're facing (application name, browser configuration, if reaching out via mail, please provide detailed screenshots)
Our FAQ at one glance:
1. FAQ - Supplier code and supplier registration process
1.1 Do I need to register as a supplier?
You only need to register for our Portal if you have been asked to by Daimler Truck.
Daimler Truck employees will inform you what to use (informaton or applications) in our Portal.
But if you know your supplier code, you also can register and use the Portal. Then you should may ask your Daimler Truck counterpart if it makes sense to use one of the available applications to improve collaboration.
1.2 How can I apply as a NEW Supplier for Daimler Truck?
1.3 Where can I find my supplier code for the registration process?
The supplier code can be found on the procurement document (RfQ, Purchase Order, Purchase Contract). You can also get in contact with your company colleagues from the sales department.
1.4 Which information do I need for the registration process?
You only need your supplier code. Please be aware that is could be different for different Daimler Truck locations.
To start the registration process click here
After approval of your registration by your Portal Manager in your company, you will get a User-ID and a start password.
A quick guide for the user creation can be found here
1.5 How can I get a supplier code if my company is not accepted by the system or not now delivering to Daimler Truck?
Please first check with your company colleagues from the sales department, if the used supplier code is valid. Possible future suppliers can apply to be a Daimler Truck supplier on the supplier portal homepage.
Daimler Truck procurement will check the request.
For more information click here
2. FAQ - All about the Portal Manager
2.1 Who will approve my request for user registration (process for getting User ID for Daimler Truck Supplier Portal)?
Your organization's Portal Manager will grant approval to users. For every supplier code, there is at least one designated "Portal Manager" defined within your organization.
2.2 How can I identify my Portal Manager?
When finishing your registration process, available Portal Managers from your company will be displayed.
Before that you're not able to identify your Portal Manager.
But the Daimler Truck Key Account in your company can find out who is your Portal Manager.
2.3 What can I do if there is no Portal Manager available for my company (e.g. has left the company)?
Every user of the Daimler Truck Supplier Portal from your company can initiate a Portal Manager for his company in the SDB Truck application.
To do this, add a contact in the "Contact data" tab in SDB Truck who should also be the Portal Manager and afterwards reach out to our support .
For more details see Portal Manager
2.4 How do I get the rights of a Portal Manager?
In the course of registration
During the initial registration for the Supplier Portal, a Portal Manager is appointed. As a rule, this is the person who performs the initial registration for the supplier.
In the Supplier Portal
Another way to become a Portal Manager is to apply for this role in the Supplier Portal. Simply click on your profile and then click on "Apply as Portal Manager". Your Portal Manager can then approve this application.
As a Portal Manager, you can also appoint a user to be another Portal Manager. To do this, click on your profile and open the "Portal Manager Tool" (GEMS / Alice). The tool will open in a new tab. On the "Users" tab, you can search for and select a user.
For more details see Portal Manager
2.5 How does a Portal Manager manage users?
2.6 Can multiple Supplier Codes be managed by ONE User-ID?
No. Please do not assign more than one supplier code to one User-ID!
Since our applications do not support this and may lead to error messages.
Therefore, please note: ONE User-ID = ONE Supplier Code
We check whether this function (so-called MLA, Multi-Location-Authorization) can be implemented in the future.
3. FAQ - All about your user id and password
3.1 Where can I reset my password?
3.2 How can I verify my mail address?
4. FAQ – Processes and applications
4.1 Where I can find information regarding accounting and invoicing?
4.2 How I can apply for an application?
First you need to be registered for the Supplier Portal. After that, you could log in and on the “Your Application” page you can apply for the respective application.
The access may need to be approved by your Portal Manager. To find your Portal Manager, please see FAQ 2.2 How can I identify my Portal Manager?
Guide for role request for new application in Daimler Truck Supplier Portal can be found here