Version 12

     

    If you are facing issues with the Daimler Truck Supplier Portal or any other application within the supplier portal you can try to solve the issue with the provided FAQs or reach out to our helpdesk.


    Your options for reaching the helpdesk:


    Support.Supplier-Portal@Daimlertruck.com


    +49 711 17-95120


    Global toll free: +(00)800 71170372

    Remark on toll free number: "+" for mobile phones.

    "00" for land lines may differs in your country or with your phone provider



    Please have following data available when reaching out for the helpdesk:

    • Supplier code
    • User ID (if available) 
    • Detailed description of the problem you're facing (application name, browser configuration, if reaching out via mail, please provide detailed screenshots)


    Our FAQ at one glance:

    1. FAQ - Supplier code and supplier registration process

    1.1 How can I apply as a NEW Supplier for Daimler Truck?

    You can apply as a supplier for Daimler Truck on the Procurement pages.

    For more information click here

    1.2 Do I need to register as a supplier?

    You only need to register for our Portal if you have been asked to by Daimler Truck.

    Daimler Truck employees will inform you what to use (informaton or applications) in our Portal.

    But if you know your supplier code, you also can register and use the Portal. Then you should may ask your Daimler Truck counterpart if it makes sense to use one of the available applications to improve collaboration.

    1.3 Where can I find my supplier code for the registration process?

    The supplier code can be found on the procurement document (RfQ, Purchase Order, Purchase Contract). You can also get in contact with your company colleagues from the sales department.

    1.4 Which information do I need for the registration process?

    You only need your supplier code. Please be aware that is could be different for different Daimler Truck locations.

    To start the registration process click here


    After approval of your registration by your Portal Manager in your company, you will get a User-ID and a start password.



    A quick guide for the user creation can be found here

    1.5 How can I get a supplier code if my company is not accepted by the system or not now delivering to Daimler Truck?

    Please first check with your company colleagues from the sales department, if the used supplier code is valid. Possible future suppliers can apply to be a Daimler Truck supplier on the supplier portal homepage.

    Daimler Truck procurement will check the request.

    For more information click here

    2. FAQ - All about the Portal Manager

    2.1 Who will approve my request for user registration (process for getting User ID for Daimler Truck Supplier Portal)?

    Users will be approved by your Portal Manager within your location / company.

    For each supplier code / location there is at least one "Portal Manager" defined by your company.

    2.2 How can I identify my Portal Manager?

    Unfortunately you can not identify your Portal Manager before your user has been approved.

    But the Daimler Truck key account in your company may can find out who your Portal Manager is.

    2.3 What can I do if there is no Portal Manager available (e.g. has left the company)?

    Any Daimler Truck Supplier Portal user out of your company can define a Portal Manager for his location in the application SDB Truck.

    Therefore, you need to add a contact within the "Contact data" tab within the SDB Truck and then select this user when requesting for a new Portal Manager within the "Basic data" tab:


    As soon as this defined user approved the Portal Manager terms, the user can manage users for his location.

    2.4 How can I get Portal Manager rights?

    In the Course of Registration

    When initial registering for the Supplier Portal, a Portal Manager is named. Usually, it is the person who carries out the registration.


    By Application

    Another way to become a Portal Manager is to apply for this role within the Supplier Portal. Simply click on your profile and then click "Apply as Portal Manager". Your Portal Manager can then approve this application.


    By Appointment

    As Portal Manager, you can also appoint a user as another Portal Manager. To do this, click on your profile and open the  "Portal Manager Tool" (GEMS). The tool will open in a new tab. You can search for and select a user in the "Users" tab.


    3. FAQ - All about your user id and password

    3.1 Where can I reset my password?

    If you want to reset your password please click here


    If you want to modify your password please click here



    3.2 How can I verify my mail address?

    See further information about the mail verification here

    3.3 How can I register for the procurement system (proQ) and the electronic contract acceptance (eAccept) in proQ?

    See further information about the registration for the procurement system and the contract acceptance (eAccept) in proQ here

    3.4 Where I can find information regarding accounting and invoicing?

    See further information about accouting and invoicing here